5 tip latih staf resto ambil alih chat saat AI eskalasi — practical guide for Indonesian SMBs in the Adolo WhatsApp-first stack.
Beachhead outlet daerah: order, booking, janji servis — kasir/mekanik tetap pegang exception.
Key points
1. Trigger eskalasi tertulis
Staf hafal.
2. Template ambil alih sopan
“Saya lanjutkan ya”.
3. Akses riwayat chat
Jangan tanya ulang.
4. Latihan 15 menit/minggu
Roleplay singkat.
5. Feedback ke KB
Yang sering salah → update.
Next checklist
- Samakan pemahaman tim (1 halaman ringkas)
- Update Intent terkait di KB Hub 5208
- Uji di WhatsApp dari nomor lain (HARGA / DEMO / MITRA)
Next step
Soft CTA — reply MITRA on WhatsApp Hub 6287796885208, or open Mulai dari AdoloChat. Also see /harga and partner.adolo.id.
Do not overclaim. Meta/WA messaging fees are separate from AdoloChat subscription.
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