Refund Policy
Last updated: 19 July 2026
This policy explains the refund terms for the services and products of PT Adolo Coaching Mentoring ("Adolo").
1. Refund Window
Refund requests may be submitted within 7 (seven) calendar days from the payment date, provided the product or service has not been substantially accessed, used, or delivered.
2. Conditions & Exceptions
- For digital/subscription products (SaaS): refunds do not apply once the service has been activated and meaningfully used (e.g. the account has been used to send messages/campaigns).
- For coaching/mentoring sessions: a full refund applies if cancelled before the session takes place; sessions already delivered are non-refundable.
- Setup fees, third-party costs (e.g. advertising/ad spend), and payment gateway transaction fees are non-refundable.
3. How to Request
Send a request to our official email or WhatsApp including your name, payment date, and order number/proof of payment. We will review within 3–7 business days.
4. Refund Method
Approved refunds are issued to the original payment method or account, typically within 7–14 business days after approval, depending on the payment provider/bank.