5 kasus WA that must dipegang manusia, bukan AI — practical guide for Indonesian SMBs in the Adolo WhatsApp-first stack.
Samakan istilah AI / Agent / HITL agar sales dan Knowledge Base tidak saling lewat.
Key points
1. Nego besar / diskon khusus
Keputusan manusia.
2. Komplain & emosi tinggi
Empati.
3. Pembayaran aneh / fraud risk
Verifikasi orang.
4. Diagnosa teknis (bengkel)
Mekanik.
5. Reservasi/event besar
Konfirmasi manusia.
Next checklist
- Samakan pemahaman tim (1 halaman ringkas)
- Update Intent terkait di KB Hub 5208
- Uji di WhatsApp dari nomor lain (HARGA / DEMO / MITRA)
Next step
Soft CTA — reply DEMO on WhatsApp Hub 6287796885208, or open Coba demo AdoloChat. Also see /harga and partner.adolo.id.
Do not overclaim. Meta/WA messaging fees are separate from AdoloChat subscription.
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