Kapan AI serahkan ke CS: 7 situasi HITL that aman untuk brand — practical guide for Indonesian SMBs in the Adolo WhatsApp-first stack.
Samakan istilah AI / Agent / HITL agar sales dan Knowledge Base tidak saling lewat.
Key points
1. Pelanggan minta manusia
Hormati.
2. Harga di luar KB
Jangan mengarang.
3. Komplain
Eskalasi.
4. Diskon di luar wewenang
Manusia.
5. Stok/jadwal tidak pasti
Cek orang.
6. Deal nilai besar
Closing manusia.
7. Isu legal/privasi
Jangan bot.
Next checklist
- Samakan pemahaman tim (1 halaman ringkas)
- Update Intent terkait di KB Hub 5208
- Uji di WhatsApp dari nomor lain (HARGA / DEMO / MITRA)
Next step
Soft CTA — reply DEMO on WhatsApp Hub 6287796885208, or open Coba demo AdoloChat. Also see /harga and partner.adolo.id.
Do not overclaim. Meta/WA messaging fees are separate from AdoloChat subscription.
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